Angry Customer….Your best friend…

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Good info about Customer handling…

errolallenconsulting

There is a person that many businesses fear like the plague – the disgruntled customer. The disgruntled customer is that person who is not happy with your product/service and doesn’t mind letting you know how he/she feels either via phone call, face to face or social media. Did you know that this customer is your best friend? I can hear you saying “Come on now Errol, my best friend? How can that be when they’re not happy with my product/service?” Just like your best friend should be honest enough to tell you about your blind spots, the disgruntled customer – by way of their discontentment – brings your “business blind spots” to your attention. Remember., only 4% of customers that decide to stop doing business with you bother to tell you why they’re no longer your customer. The other 96% just silently go away.

How do you deal with your disgruntled customer?…

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Here is some solid advice on how to keep from being scammed or otherwise vioalated by 9-11 profiteers from Identity Theft 911, a provider of personal-touch identity management, identity protection services, and data risk management solutions

Here is some solid advice on how to keep from being scammed or otherwise vioalated by 9-11 profiteers from Identity Theft 911, a provider of personal-touch identity management, identity protection services, and data risk management solutions:

The tenth anniversary of 9/11 is fast approaching.  As Americans stay glued to their laptops, mobile devices and TV to honor the victims and those fallen, scammers are taking advantage of increased patriotism and decreased guard.  During the May announcement of Osama bin Laden’s death, invitations to view the image of his body circulated the ‘net – instead of the image, many viewers were exposed to malicious software or spam.

The Internet Crime Complaint Center (IC3) urges consumers not to open unsolicited e-mails, including clicking links contained within those messages. Even if the sender is familiar, the messages may contain a virus.

The IC3 recommended the following precautions:

  1. Adjust the privacy settings on social networking sites you frequent to make it more difficult for people to post content to your page.
  2. Do not agree to download software to view videos. These applications can infect your computer.
  3. Read e-mails you receive carefully. Fraudulent messages often feature misspellings, poor grammar, and nonstandard English.
  4. Report e-mails you receive that purport to be from the FBI at www.ic3.gov.

Also, Web surfers are urged to be wary about clicking on pages that come up on Google searches, since attackers have successfully poisoned results. The scammers are creating fake news sites, asking users to click on malicious links.

We advise that when you’re looking for news and video, you should stick to the sites you know and major new organizations as such as Al-Jazeera, BBC, CNN, ABC, CBS and NBC. Also, make sure you’re running up-to-date antivirus software. That will help keep your computer safe and your personal information secure against these attacks.

Be wary of organizations you have not heard of that are looking for donations or money.  Perform due diligence to be sure they are who they say they are.

Microsoft Security Advisory (2607712): Fraudulent Digital Certificates Could Allow Spoofing

 

Microsoft Security Advisory (2607712)

Fraudulent Digital Certificates Could Allow Spoofing

 

Published: Monday, August 29, 2011 | Updated: Monday, September 19, 2011

Version: 5.0

General Information

Executive Summary

Microsoft is aware of active attacks using at least one fraudulent digital certificate issued by DigiNotar, a certification authority present in the Trusted Root Certification Authorities Store. A fraudulent certificate could be used to spoof content, perform phishing attacks, or perform man-in-the-middle attacks against all Web browser users including users of Internet Explorer. While this is not a vulnerability in a Microsoft product, this issue affects all supported releases of Microsoft Windows.

Microsoft is continuing to investigate this issue. Based on preliminary investigation, Microsoft is providing a new update (KB2616676) on September 13, 2011 for all supported releases of Microsoft Windows that revokes the trust of the following DigiNotar root certificates by placing them into the Microsoft Untrusted Certificate Store:

  • DigiNotar Root CA
  • DigiNotar Root CA G2
  • DigiNotar PKIoverheid CA Overheid
  • DigiNotar PKIoverheid CA Organisatie – G2
  • DigiNotar PKIoverheid CA Overheid en Bedrijven
  • DigiNotar Root CA Issued by Entrust (2 certificates)
  • DigiNotar Services 1024 CA Issued by Entrust
  • DigiNotar Cyber CA Issued by GTE CyberTrust (3 certificates)

Recommendation. Microsoft recommends that customers apply the update immediately using update management software, or by checking for updates using the Microsoft Update service. Please see the Suggested Actions section of this advisory for more information.

Known Issues. Microsoft Knowledge Base Article 2616676 documents the currently known issues that customers may experience when installing this update. The article also documents recommended solutions for these issues.

K7 TotalSecurity ranked among the Top Global Security software products

K7 TotalSecurity ranked among the Top Global Security software products PDF Print E-mail
Written by NCN News Network
Friday, 09 September 2011
ImageK7 TotalSecurity, has been ranked among the top AV’s by AV-COMPARATIVES, an independent and leading European security products testing organization. AV- COMPARATIVES conduct tests on leading products available in the market, to indicate the consumers on system performance of various security suites in specific tests.K7 TotalSecurity had scored 187.1 points in these tests resulting in being ranked among the top. In order to provide an industry recognized performance test, AV-COMPARATIVES used the PC Mark 7 Professional Edition testing suite in which K7 TotalSecurity became the undisputed No. 1 by scoring 99.6 points out of 100. To know more about PC Mark Testing suite, please visit http://www.pcmark.com/ The test was done for various parameters like; File copying, Archiving and Unarchiving, Encoding and Transcoding, Installing and uninstalling applications Launching applications & Downloading Files. K7 TotalSecurity scored excellent on all those parameters.

Srinivasan, Senior VP – Sales & Marketing at K7 Computing said, “We are delighted to hit top of the chart and under the limelight, especially amongst the world’s leading security giants. K7, being the only Indian player fighting at the global security arena undoubtedly makes us feel all the more excited. Moreover, this rating by the AV Comparatives only reiterates the fact that our Product Engineering team has once again proven their mettle by designing such world-class products using state-of-the- art technology – Nano Secure Technology. Nano Secure Technology (NST) is K7’s new world order in the Security space. NST is the next generation innovation from the K7’s stable to address the imminent security concerns that make PCs vulnerable to open threats thrown open by means of known and unknown media sources. On this high note, it will be our commitment to go for the next big success story, with our business associates, channel partners and customers for having reposed trust in us all these years and patronized brand K7 for so long. No wonder, this has increased our appetite to look out for new frontiers & more challenges! “

K7 TotalSecurity ranked among the Top Global Security software products

K7 TotalSecurity ranked among the Top Global Security software products

Written by NCN News Network
Friday, 09 September 2011
K7 TotalSecurity, has been ranked among the top AV’s by AV-COMPARATIVES, an independent and leading European security products testing organization. AV- COMPARATIVES conduct tests on leading products available in the market, to indicate the consumers on system performance of various security suites in specific tests.
K7 TotalSecurity had scored 187.1 points in these tests resulting in being ranked among the top. In order to provide an industry recognized performance test, AV-COMPARATIVES used the PC Mark 7 Professional Edition testing suite in which K7 TotalSecurity became the undisputed No. 1 by scoring 99.6 points out of 100. To know more about PC Mark Testing suite, please visit http://www.pcmark.com/ The test was done for various parameters like; File copying, Archiving and Unarchiving, Encoding and Transcoding, Installing and uninstalling applications Launching applications & Downloading Files. K7 TotalSecurity scored excellent on all those parameters.

Srinivasan, Senior VP – Sales & Marketing at K7 Computing said, “We are delighted to hit top of the chart and under the limelight, especially amongst the world’s leading security giants. K7, being the only Indian player fighting at the global security arena undoubtedly makes us feel all the more excited. Moreover, this rating by the AV Comparatives only reiterates the fact that our Product Engineering team has once again proven their mettle by designing such world-class products using state-of-the- art technology – Nano Secure Technology. Nano Secure Technology (NST) is K7’s new world order in the Security space. NST is the next generation innovation from the K7’s stable to address the imminent security concerns that make PCs vulnerable to open threats thrown open by means of known and unknown media sources. On this high note, it will be our commitment to go for the next big success story, with our business associates, channel partners and customers for having reposed trust in us all these years and patronized brand K7 for so long. No wonder, this has increased our appetite to look out for new frontiers & more challenges! “